Internal Dispute Resolution (IDR) Policy

Cash Now Perth is committed to offer excellent and prompt services to clients and hope that you will never need to complaint. But in rare occasion it is necessary and we will ensure a fair and prompt resolution of any dispute or complaints.

If you are dissatisfied with any aspect of our services, you can tell us about your concern by:.

a. Call us on Tel: 1 300 022 746

b. Write to us and mail your letter to: 534 Hay Street, Perth WA 6000 or Fax to: 08-9467 2820

The complaints Contact Person will asssit you with handling the complaint and will advice if any further information is needed. You will be informd of the decision and the reason for the decision.

Unless there are exceptional circumstance, we will always response to your complaint within 45 days of receipt of the initial complaint.

If you are unhappy with the way your compliant is handled, you may contact the Credit Ombudsman Service (COSL):

COSL is an extenal dispute resolution scheme which exists to provide impartial solution to it's members and their customers.

For more information on COSL, please visit the COSL website: www.cosl.com.au